...and those of us who aren't models apparently don't. Own it, that is.
I took the survey on Models Own It website a while ago. I got a 30% discount code for doing that. Thank you, Models Own! Then I realized that I can't use their 'buy 5 polishes get 7 GBP' discount offer with my discount code. So I had to choose. I calculated and my poor math skills told me that I got 2% discount istead of 30%. Let me explain that: if you buy their polishes without any codes, you get 28% duscount for every 5 polishes you buy. And if you use a code, you get a 30% discount. We all got butt raped, if you ask me...
Then again, who am I to tell them how to sell their polishes. I decided to order anyway. And to be a good sport, I asked my fellow nail polish junkies from Slovenia if they want to join in (so we could cut the costs as much as possible). This is what Models Own website says:
We are pleased to announce that international orders are now available, and are charged at the following fixed delivery rates (regardless of how many items are ordered):
International orders: 9.95 GBP
Please note that there is a minimum order amount of 30 GBP for all international orders.''
I really didn't think there's anything more I'd have to know, so my girls and I decided to order. I think there was 15 of us and we ordered a total of 57 polishes. The total cost was about 200 GBP and strangely... my PayPal didn't work on their site, so I had to enter my credit card information. Ooookeeey... I got my order confirmation soon after that and everything was OK at that time.
But why make customers happy, when you can make them miserable. I got this email from them:
''Thank you for your recent order with Models Own. Unfortunately we are unable to process the order at present due to the size of the order and the value of the package.
There are three options:
1. We could issue a refund for the whole order.
2. We could refund the cost of postage and you could organise a courier.
3. We could arrange a courier but you would have to make up the difference in postage (our items are usually sent by Royal Mail but we would have to use DHL or another courier company for an order of this size which would be significantly more expensive).
Please let me know how you wish to proceed.''
Did I see that right? I can arrange my own currier?! WTF? But interesting enough - they could take 200 GBP off my credit card account but couldn't figure this out sooner? Really?!
After I wanted an explanation, they told me there's a special section on their website where it says:
''We reserve the right to charge more if we feel your order contains an unusual amount of items.''
I asked them about the number of items that would count as usual amount, but I didn't get an answer. It's also funny that they reserve the right to charge more ''if they feel'' like it. If there's a minimum order amount, then you could also have a maximum order amount, right? Oh, that must be higher math for you...
It's been 9 days and I still got no answer. Maybe they'll claim that they never received my e-mail, like they did the first time... I ordered on April 11th and I still don't know if I got my money refunded or what. No sign from them... but there's a Models Own It person who's present *all the time* on Twitter. Maybe they should spend their time more wisely - like customer service. But that's just a suggestion.
I'm pissed, I admit that. Pissed at Models Own, pissed for disappointing all the girls who ordered with me... I won't deny it, Models Own have some great shades and I really like their Blue Gem polish, but they're not worth more that 4 GBP (with shipping). Especially not since 've found Catrice nail polishes.
So here you have it. Another online nail polish disappontment. I don't think I have to say it, but stil: I'll never buy from Models Own again.
After Cherry Culture, Head2Toe, Trans Design... I don't know if there's any reason for me to continue with all this.