At first I thought it was a case of badly-screwed-on cap, but after I cleaned it up, I realized it was in fact a defective bottle. Visible on the photo below.
I moaned and bitched and ranted about it... I also wrote to the BeautyJoint customer service about my problem. Noone else seemed to have any issues with BeautyJoint (and there's a lot of Kleancolor polishes all over the blogs lately and most of them were purchased at the same online store) until I read someting from a girl named Ashley on Makeup Alley's Nail Board.
Ashley purchased 20 Kleancolor polishes from BeautyJoint and four of the polishes seemed to leak in transit. Here's her e-mail to the owner of the BeautyJoint:
''I got my polishes today and they are really lovely. Four of the polishes leaked in transit however - I guess the caps were not screwed on tight. The colors were 112, 155, 201, and 235.
Could you please send replacements or credit me the value of the four bottles?''
After that, she contacted BJ (BeautyJoint) via phone and talked to CS/owner (don't really know what's his position at BJ) Brian. He requested photos of the polishes and Ashley sent them to him. Here's one of them. I cropped the photo a bit, so you can see how much of the polish is missing.
Brian got the photos and this was his reply:
''Thanks for the photo. I could see the leak in couple of the bottle, but can't really tell on the other ones. It looks like these are still useable, just slightly short in volume, can I give you full credit for two bottles?''
Can you imagine that? I really couldn't tell about the leak on the black (fourth) polish, but it's very visible that all of the three polishes above are not full.
This is how Ashley replied:
''I didn't order used/damaged/leaked polish from you. I paid for new bottles. I would like a refund of $7.00 or replacement of the four damaged bottles. If you pay for return shipping, I will return the damaged bottles to you. I understand you run a business, but these did not arrive in new condition.''
''WE DO NOT SELL USED PRODUCTS!!!
We are the actual distributor for KleanColor which means that we sell wholesale and retail so for you to state that we sold you a used product is bit offensive! It clearly states in our website that we are NOT responsible for any items damaged during shipping as that's the responsibility of the buyer. I was trying to accommodate you, but if you reject my offer, there is nothing I can do for you further.''
Whoa. Right? Ashley doesn't have her own blog where she could share her experience with the rest of the nail polish fanatics. That's one of the reasons I decided to contact her and ask her about it myself. She admited that there's no way to tell if the polishes leaked during the shipping or if they were already sent that way. I, from my experience, wouldn't think twice. It was obviously a badly tightened cap... If the polish bottle breaks, that's one thing, but for the polish to leak - that can't just happen by itself. The caps didn't just unscrew by themselves. OK, so that's one thing. And the other thing that caught my attention was the way the CS person talked to her. Right after I read that, I didn't wait to get a reply from them. I opened a PayPal dispute and asked for my money back. Money for one polish + shipping for that one polish. And I got the money before I got a reply from Brian. The reply was polite and he said that they would have taken care of it one way or another. I guess it depend on whether they have a good or a bad day.
Let's look at the facts:
* BeautyJoint is an online store where you can get Kleancolor polishes super cheap. One bottle of this polish will cost you $1.75. But don't forget about the shipping. For 10 polishes I'll pay $17.50 + $16.76 for the shipping + $1.00 handling fee. Not so cheap anymore, is it?
* Accidents happen. There's always a chance of something happening to the goods you buy online during transit. That's not buyer's fault neither is the seller's fault. Unless the seller doesn't make sure the items are packaged properly, that is. From my experience, BeautyJoint packaged the polishes quite well, with a good amount of bubble wrap.
* When a nail polish bottle breaks, that's one thing. But when the polish leaks, it's probably (!!) because the cap isn't screwed on tight enough. The seller must take care of that and prevent it from happening. It doesn't matter how much of the polish leaked... you payed for the new, undamaged item, so that's what you must get. The same goes for defective bottles.
* My experience with BeautyJoint is good after all. I got my items soon after I ordered them. The packaging was OK, one of the items was damaged, but I got a refund. And there's one thing I gotta thank for that - paying via PayPal.
I'm probably still gonna buy at BJ and this post isn't about making them look bad. It's just to warn you about your rights and to advise you to buy safely. Pay via PayPal if you can. That way you'll have some sort of security. Not only when you buy at BJ, but always when buying over the internet. Oh, and one more thing - honesty is the best policy. And it goes both ways.;)
Thanks for looking!